What's Your OQ? Just when you thought you had figured out your IQ and EQ (emotional - for anyone still looking for the missing link) along comes Organizational Quotient - coined by the savvy team at Katzenbach Partners, a New York based leadership consulting firm.
Featured in the July 23rd Fortune magazine story The Hidden Workplace Jon Katzenbach makes the case for people with high OQ as those who are able to "toggle between both power structures" - formal and informal of the organization. The hidden workplace refers to the informal social network which if mapped through social network analysis (SNA) reveals the connections through which people get work done. Ability to influence the informal network is a critical factor.
Several good business cases where SNA/ONA was used to decipher organizational issues are in the article: Raytheon, Procter & Gamble, Lehman Brothers and Fluor. While SNA and ONA are used with these organizations it is important to note that the Katzenbach work at Bell Canada used more traditional organizational survey methods to find 14 key individuals who demonstrated unique behaviors -
"committed, passionate, and competitive". Through further interviews it was determined that they also engendered
... the ability to get people to trust them and to solve problems rather than complain about them. "These people have incredible influence," says Elliott. "It's like the [Life cereal] commercial - Will Mikey eat it?" The initial group then recommended another 40 associates.
It would have been interesting to see if these 14 people would have appeared in an ONA as significant nodes or hubs in a network map and how strongly the 40 associates they picked were connected.
And today July 26th, Steve Borgatti,PhD one of the leaders in the field of SNA announced that he, his research and related consulting businesses are off to the University of Kentucky's Gatton College of Business & Economics. They have created the International Center for Research of Social Networks and Business - called LINKS http://networklinks.org/
From their overarching message:
The core insight of the network perspective is that the pattern of relations among the elements of a system—be they people, organizations, neurons, or computer servers—has important consequences for the system's performance.
We could not agree more and congratulate Steve on his new post. We know the results from the varied list of research topics will improve our collective OQ.
~ Victoria G. Axelrod